Matthew Bruster

861 N 1400 W, Salt Lake City, UT 84116 ● Mcbruster@gmail.com

Education:

• Georgia Southern University, Masters of Science, Experimental Psychology
• University of North Georgia, Bachelor of Science, Psychology

Skills:

• Research Design
• Python
• R
• HTML/CSS
• JavaScript
• SQL
• Statistical Package for the Social Sciences (SPSS)

1. O. C. Tanner, Utah | Sr. User Experience Researcher | September 2019 - December 2025
   • Manage the research process from design to delivery for multiple product teams.
   • Collaborate with cross functional teams to validate current solutions and test new ideas.
   • Work with stakeholders to understand their research needs and build research plans to suite.
   • Utilize a mixed method approach to uncover user insights and meet the research needs of the product teams. This includes but is not limited to: interviews, usability testing, surveying, creating dashboards, A/B testing, card sorts, and tree tests.
   • Create and deploy in-app prompts utilizing a data driven approach.
2. Pineland Community Service Board, Statesboro Georgia | North Regional Manager of Community Housing | December 2016 - June 2018
• Supervised House Managers at eight housing facilities and mediated disagreements between my direct reports and their staff.
• Maintain policy knowledge regarding delivery of services to individuals with developmental disabilities and mental illness from multiple agencies, including: DBHDD, Medicaid, Medicare, and Social Security.
• Trained House Managers on policies, procedures, and best practices for managing staff and providing services to the individuals.
• Monitor performance of House Managers, conduct performance reviews, and implement corrective action plans when needed.
• Audit services provided at each facility to maintain compliance with state and federal requirements.
• Review billing at each facility to ensure maximum utilization of available funds.
3. Georgia Southern University, Statesboro Georgia | Graduate Assistant | August 2015 - May 2016
• Instructed undergraduate students in a Research Design lab
• Assisted students with designing and running psychological experiments
• Tutored students in psychological course work
4. AVITA Community Partners, Georgia | Developmental Disabilities Professional | October 2013 - July 2014 Full-time
• Collaborated with other members of the executive leadership team to set goals and create the strategy to reach them.
• Utilized qualitative and quantitative data to develop individual support plans for individuals with developmental disabilities
• Audited records of individuals and coached staff when improvements were needed.
• Created and implemented corrective action plans for staff